Frequently Asked Questions
Q. I have lost my tickets. Can you replace them?
A. Like any other box office or ticket agency we cannot replace lost tickets unfortunately.
Q. Is it possible to get a refund on my ticket?
A. Sorry, we cannot refund unwanted tickets.
Q. Will tickets be available on the gate?
A. Probably, but check website and Facebook for announcements in the event of a sell-out. However it is possible that CAMPING tickets will be sold out, and highly likely that Campervan/Caravan tickets will be sold out. If you intend to come but have not yet bought tickets we strongly advise you, particularly if camping, to buy your tickets well in advance. It will also save you money of course!
WHERE IT IS, PARKING AND TRANSPORT
Q. Where is it?
A. Springbok Estate, Alfold, Surrey GU6 8EX.
Q. Are there any parking facilities?
A. Yes, and parking is free.
Q. Where is the nearest railway station?
A. Guildford and Billingshust if travelling from the south.
WHAT CAN I BRING?
Q. Can I bring fireworks?
A. Sorry - fireworks are strictly prohibited.
Q. Can I bring my camera?
A. Professional camera equipment is not permitted. You can bring your 'professional' hand held camera but the use of tripods, lens cases and other professional equipment is not allowed without press accreditation. These are the rules of the artists and not Alfold R&B.
Q. Can I bring my own food and drink to the festival?
A. To enable us to comply with the four licensing objectives alcohol cannot be brought into the festival arena but can be brought onto the campsite. We do, however, provide a very reasonably priced bar. Glass cannot be brought into the festival or the campsite for health & safety reasons. You can take alcohol OUT of the venue back to the campsite, and the bar does off-sales of 2 and 4 pint bottles.
NO liquids can be brought into the arena except small, SEALED bottles of water.
Q. A ban on bringing alcohol is understandable but why can't I bring my own food?
A. Our food stall holders pay us to trade at the festival, thereby subsidising the price of your tickets. If they don't make money because people bring their own food they won't come again meaning higher ticket prices and no food stalls for those who don't want to bring their own food! It's simple economics. Obviously there is no restriction on the campsite, just in the music venue itself.
Q: Can I bring my dog?
A: Well behaved dogs (and owners) are welcomed, but all dogs MUST be kept on a lead at all times, and of course any fouling must be removed IMMEDIATELY.
Q. Can I bring fold-up chairs, wind breaks or gazebos?
A. Fold-up chairs are permissible but after dark when the arena is at its busiest, we request that they are removed to the rear part of the arena to enable people to stand at the front safely. Wind shields or gazebos cannot be brought into the festival arena.
Q. Can I park my car next to my tent or caravan?
A. Not directly next to, but car parking is very close to campsites.
Q. Can I put a tent next to my friend's caravan/campervan?
Q. Can my friends keep a space for my car and tent next to theirs?
A. No, you must meet up off site and arrive together.
Q. Can I place an awning at the side of my caravan/campervan?
A. Campervan and caravan pitches are 5 metres wide and allow for a campervan/caravans up to 3m in width to be sited in the centre of that space. This is to ensure that everyone is comfortably sited and have sufficient space between each neighbour. If your awning takes your overall accommodation width much over 3m, and to be fair to all campsite occupants, then you should buy a second pass unless you are sited next to friends and they are happy for you to encroach on that space with your awning.
Q. Can I sleep in my van / car?
A. No, only in designated campervans. Of course you can designate any vehicle as a campervan, but you must have a campervan pass for it.
Q. Are there any restrictions on tent size?
A. No but please try to be sensible and fair to others.
Q. Are there shower and toilet facilities (including disabled facilities) on the camp site?
A. There are toilets throughout the site. We have been let down regarding the 'luxury' loo trailers, so it is likely we will only have the individual units. Not quite luxurious, but at least they are less prone to breakdowns and malfunctioning!
Showers are available, but they are not in operation 24/7. Check timings posted on the shower unit and elsewhere onsite.
Q. Can I have a barbeque or fire at the camp site?
A. Gas BBQ's are allowed but must be off the ground. Flat throwaway BBQ's or any type of open fire are not allowed.
Q. Are there any electrical hook-ups and water supplies on the campsite?
A. There are fresh water standpipes at regular distances around the campsite. There are a limited number of electrical hook-ups available on this website.
Q. Are we likely to be kept awake all night in the campsite by noisy revellers?
A. We request that noise is kept to a minimum throughout the campsites. Naturally many people will be enjoying a late night drink with friends - so will we! - but please, no shouting, shrieking or rowdy behaviour. We cannot allow any amplified music after 12.30am, and none at all in the Quiet Zones. Campsites will be patrolled by security officers and if they ask you to be quieter please comply with their request; it's for a very good reason.
Q. Is Glamping available?
A. Yes - see details on Information page.
Q. We are travelling a long way - can we arrive and camp up on Thursday?
A. Yes, if you have a Thursday camping ticket. If you have 3 day camping and wish to add Thursday, you can purchase the extra day on this website Ticket page.
Q. Can we camp without actually attending the festival?
A. No, the campsite is for festival ticket holders only. Access to campsite is not possible without a camping ticket AND a festival ticket.
Q. Are there any concessions for the disabled?
A. Yes, a Disabled Adult + Carer weekend ticket is available at a discounted price.
On arrival at the ticket desk they must present proof of disability if asked. This must be in the form of eligibility for disabled living allowance (DLA), a disabled railcard. Disabled parking badge for parking only. This is limited to festival entry for disabled persons over the age of 16 and does not include camping or campervan passes.
Q. Are there any disabled parking and disabled camping facilities?
A. For those that are not camping there is a disabled parking area adjacent to the festival entrance. On arrival please let the stewards know that you are disabled and they will direct you to the parking area. If you are camping, there is a separate disabled parking and camping area adjacent to the exit of the campsite. There are also disabled toilets in this area.
Q. How accessible is the site for the disabled?
A. Almost all the site has good disabled access. Disabled toilet facilities are available for the festival and disabled campers will be situated close to disabled toilets on the campsite.
Q. Is there a cash machine on site so I can withdraw cash?
A. No, sorry.
Q. Are children welcome?
A. Yes, of course! Children under 10 are admitted FREE. Children under 16 must be accompanied by a ticket-holding adult, and Family Tickets [2 adults + 2 Youths (10-15)] are available at discounted prices.
Q. I'd like to perform at Alfold Rock & Blues. Who do I contact?
A. We are completely full this year but for 2024 email firstname.lastname@example.org
Q. I would like to advertise in the Program. Who do I contact?
A. email email@example.com
Q. I would like to have a trading stall. Who do I contact?
A. email firstname.lastname@example.org
Q. I would like to be a steward. Who do I contact?
A. email email@example.com
Q. I would like to talk about sponsorship. Who do I contact?
A. email firstname.lastname@example.org
Q. Do I need to bring ID?
A. If you are lucky enough to look under 25 you must bring ID for purchase or consumption of alcohol
Q. I can't find the answer to my query. Who do I contact?
A. Please send your query to email@example.com